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Do you ever wonder if our sales agent is taking care of you customer in timely manner? How many times did the phone ring before it was picked up? Are customers put on hold? How long? During the conversation was the associate professional? Did they offer assistance that painted a clear picture that persuaded the customer to want to visit the location?
These and many more answers can be made by a recorded or non - recorded phone with a detailed report. We are also able to track and see if a follow up email or phone call was made to the customer.