About Us

The Shadow Agency  is a full service Mystery Shopping company providing its services nationwide. We provide Mystery Shopping services to all industries including major new home builders, property management companies, and retail operations.Our focus is to develop a customized program for our clients which targets those areas of concern that when evaluated and acted upon lead to tangible business results. We perform each shopping scenario with attention to detail, accuracy, and consistency.

Since pioneering Video Mystery Shopping in 1994, The Shadow Agency has helped lead the industry in delivering innovative Mystery Shopping solutions. Those solutions include a unique ability to distribute content via web-based reporting and secure servers.

The Shadow Agency helped pioneer Video Mystery Shopping in 1994 and is continually investing in the development of modern new approaches.

Our clients leverage our services to capture data regarding their customer's experiences. This information enables our clients to gather a true picture of staff and operations. Our clients find this information extremely valuable and are able to make adjustments to staff and operations as needed. We offer our clients video mystery shopping, recorded telephone shopping, and traditional onsite evaluations.

The Shadow Agency  realizes that we are only as valuable as the services we provide our customers. We would love the opportunity to earn your business.


85% of companies that take advantage of our mystery shopping services report improved performance and profits.