Evaluate response time as well as the quality of response when I customer makes an online inquiry regarding your product or service.

  • Response
  • Information
  • Follow-up

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A contracted shopper will go online to your web site and inquire about a product or availability. The detailed report will include response time and screen shot of any emails sent or received. The number of times and actual time of follow is also provided. We will also let you know if there were an technical issue during the process.