Mystery Shopping Services To Help You Elevate Your Customer Experience

The Shadow Agency is the industry leading mystery shopping company who pioneered video mystery shopping over 25 years ago.

Your Shop. 
Your Evaluation.

Your shop is 100% customizable - so you get to design the evaluation EXACTLY for your organization's needs!

Get Results.

We can get your shop setup, scheduled, and written up in 30-45 days in most cases - whether it's local or nationwide!

Highly Targeted.
Not Highly Priced.

We will even perform targeted shops at no additional charge - unheard of in the mystery shopping industry!

We Have The Right Type of Shop For Your Organization's Needs